To ensure that your health information is secured and accessible to you only, it is required that information you provide at the time of account creation exactly matches what's on file with your pharmacy.
Unfortunately, sometimes what is on file with the pharmacy is not exactly what you might expect. For example, your name might be "Bill", but they have you as "William" at the pharmacy. Or there might be a typo in your date of birth.
Please review your prescription bottle carefully to confirm your information and if you cannot find any mismatches, contact your pharmacy for help.